What is the party timeline?

PREP: Arrive 30 minutes prior to the party’s start time to begin setting up in the designated party area, if you choose. The Hive team will be on hand during this time preparing and helping you get set-up. Please have guests arrive at the start time of your event.

PLAY: The first 90 minutes is for play in the indoor playground. After checking in near the front entrance, all guests will review play expectations and be directed into the playground. Food and drinks can be available to all guests in the party area during this time. If you have added on a craft, tattoos or sensory play, this will also take place the first 60 minutes of play time.  

PARTY: The last 30 - 45 minutes of party time is for celebrating the special birthday guest/s of honor with song, cake, ice cream, sharing party favors, etc. At this time, the play space is closed for the remainder of the event. We kindly request that your guests are exiting The Hive at your designated party end time. Our staff will help take care of packing up food, gifts and other items you'd like to bring home. Your cooperation is greatly appreciated for a smooth transition and to adhere to our party space agreement. 

What are the party time slots?

Saturdays: 

10:00am - 11:30am (Express party only)

12:00pm - 2:00pm

2:30pm - 4:30pm

5:00pm - 7:00pm 

Sundays: 

12:00pm - 2:00pm

2:30pm - 4:30pm

How does adding additional time work?

Additional time (30 or 60 minutes) is available for Sunday parties only. Extra time will be added to the beginning of the 12:00 PM party or the end of the 2:30 PM party. For example, adding 60 minutes to a 12:00 PM party moves the start time to 11:00 AM, while adding 60 minutes to a 2:30 PM party extends the end time to 5:30 PM.

How many children can attend (guest count)?

The Buzz Party includes up to 15 children, and the Premium Party includes up to 20. Additional children may be added for a fee—$20 each for a Buzz Party and $25 each for a Premium Party—payable at the end of your event. Express Parties have a maximum limit of 15 children.

Who would be included in the guest count?

The birthday child is not included in the guest count. Only children who are actively playing on the playground are counted. This means that infants and older preteens or teens who are not actively participating in the party activities are excluded.

Can I have a really large party, for 30+ kids?

Yes, please give us a call at (504) 410-5013, and we’ll reserve your party for you. Once you reach 30 kids, we’ll open up the additional play space. The cost for extra children is $25 each for a Premium Party or $20 each for a Buzz Party, plus a 10% service fee on the total party cost.

Do I have to put down a party deposit?

Yes, to reserve your party time, there is a $200 party deposit plus $7 processing fee.

When do I pay my balance?

You can pay your final balance at the conclusion of your party, before you leave. Cash, credit card or Venmo are accepted forms of payment. A processing fee is applied if the balance is paid with credit card/Venmo (3%) or Apple Pay (6%). If you'd like to pay in advance or installments, let us know and we can send you an invoice. 

Are tips accepted?

Our party assistants receive 100% of tips. If you feel inclined to show your appreciation, tips are graciously accepted.

When can I arrive to set-up?

You may arrive 30 minutes prior to your party start time to begin setting up. Our team will be on hand to help out.

Can I drop off my decorations before my party?

No, unfortunately we do not allow early drop offs however, you will have two team members assisting with party prep 30 minutes prior to your party’s start time. 

Do you provide plates, napkins and utensils? 

Yes, we do have two sizes of plates (for cake and food), utensils and napkins. They are all white.

Can we bring our own food & drinks?

Yes, you may bring additional finger foods and drinks. 

Can I bring my own ice chest?

Yes, you can bring your own ice chest. We do have some smaller containers that hold drinks and ice that you are welcome to use. 

Can I bring chaffing dishes? 

No, chafing dishes (metal cooking or serving pan on a stand with an alcohol burner holding chafing fuel below it) are not allowed. 

Can I bring alcohol?

Yes, but please keep in mind that excessive alcohol use is prohibited and there are no food or drinks allowed in the designated play space.

Do you have a refrigerator, freezer or ice?

Yes, we do have a refrigerator, small freezer and ice for purchase if necessary ($5).

What are party favors you offer? Can I bring my own?

For Premium parties, we offer a choice of Hive water bottle or clip board with crayons and Hive coloring sheet. This is subject to change. You're welcome to bring your own favors too, if you'd like.

What is the "sensory-play activity" included in the Premium Package?

It is kinetic sand with "Hive-Themed" toys, tools, etc. to play with in the sand. This is set up in a nook in the indoor playground area. 

Will I have to worry about other parties or customers in the facility during my event?

No, all party packages include private rental of the facility. 

Do I need to clean up after the party?

Our staff is there to clean up and assist you in packing up your party items. 

What if I want to change my package choice as the party gets closer?

That’s fine! We send out a final party email five days before your event to get the details pinned down. At this time, if you'd like, you can still add on additional pizzas, juice, activities like hands-on sensory play, a craft activity, glitter tattoo application or an extra 30 or 60 minutes to your event (additional time can be added to Sunday parties only). 

Do you have high chairs or booster seats for use?

Yes, we have 1 high-chair and 2 booster seats for you & your guests to utilize.

Are there any restrictions on decorations?

* Nothing can be taped to painted walls or wall art, including strips, sticky tack, or any adhesive.

* Traditional piñatas (the kind you hit) are not allowed, but pull-string piñatas are fine.

* Balloons/Arches, or other decorations must be taken with you—The Hive does not handle disposal.

* You have a 30-minute window for setup. Need more time? Additional time must be booked in advance.

I want to bring a lot of decor (think Pinterest perfect), is this ok?

Yes, you’re welcome to bring as much decor as you like for that Pinterest-perfect look! Just keep in mind that you have a 30-minute setup window for all decor, food, cake, and other party items, and everything must be cleared by the end of your party. If you’re planning a more elaborate setup, please book an additional 30 or 60 minutes (available on Sundays only).

Can guests play or hang out in the space adjacent to our party space (our aftercare/camp space)? 

No, unfortunately this space is reserved for our aftercare and camp kiddos. If you or any other guests are interested in these additional programs, please ask a team member for more information.